The Largest Independent Recycling Network in the UK


Repair Price Ltd Complaints Process

Welcome to Repair Price Ltd – Resolving Concerns and Enhancing Customer Satisfaction

At Repair Price Ltd, we are committed to providing excellent services and products to our valued customers. However, we understand that there may be occasions when you encounter issues or have concerns about our services. Our Complaints Process is designed to address these concerns promptly, efficiently, and transparently.

How to Raise a Complaint:

  1. Contact Us: If you have a complaint, the first step is to get in touch with our dedicated Customer Support team. You can reach us through one of the following channels:

  2. Provide Necessary Information: To help us understand your concern better, please provide the following details:

    • Your full name
    • Contact information
    • Order number or reference
    • A clear and concise description of the issue

Complaint Handling Process:

  1. Acknowledgment:

    • Upon receiving your complaint, we will promptly acknowledge it. You will be provided with a unique reference number for future correspondence.

  2. Investigation:

    • Our dedicated Complaints Resolution Team will thoroughly investigate the matter. This may involve reviewing relevant records, contacting involved parties, and gathering all necessary information.

  3. Resolution:

    • Once the investigation is complete, we will communicate the resolution to you. If the complaint is found to be valid, we will outline the steps we are taking to address the issue. If any corrective action is required, it will be implemented promptly.

  4. Feedback and Follow-up:

    • We value your feedback on our Complaints Process. After the resolution, we will check in with you to ensure that you are satisfied with the outcome. Your input helps us continually improve our services.

Timeline for Resolving Complaints:

  • We aim to resolve complaints within [X] business days of receipt. However, more complex issues may require additional time. We will keep you informed of the progress throughout the process.


  • If, for any reason, you are not satisfied with the resolution provided, you have the option to escalate your complaint. Details on the escalation process will be provided along with the resolution.

Continuous Improvement:

  • Your complaints and feedback are crucial in helping us identify areas for improvement. We are committed to continuously enhancing our processes to provide a better experience for our customers.

At Repair Price Ltd, we take pride in our commitment to customer satisfaction. Our Complaints Process is designed to ensure that your concerns are addressed promptly and effectively. We appreciate your trust in us and strive to make every interaction with Repair Price Ltd a positive one.

If you have any questions or concerns about our Complaints Process, please do not hesitate to contact our Customer Support team.

Thank you for choosing Repair Price Ltd.